NHTSA Complaint #11290971 — 2017 TOYOTA SIENNA

SINCE 2004 TOYOTA HAS KNOWN THAT SIENNA AWD DAMAGE RUN-FLAT-TIRES (RFT) RAPIDLY AND NEVER REACH OR CLOSE TO 60,000 MILES OF THE LIFE OF TIRES WARRANTY. TOYOTA SHOULD FIX THIS PROBLEM THEN OR WARN THEIR CUSTOMER BEFORE THE PURCHASING (SEE THE ATTACHED DOCUMENT OF A CLASS ACTION). I PURCHASED SIENNA VAN AWD FROM L&S DEALER IN BECKLEY WV, THE SALESMAN NEVER TOLD ME ABOUT THE TIRES PROBLEM WILL BE WORN OUT COMPLETED WITHIN 30,000 MILES, BUT STATE THAT 60,000 MILES INCLUDED TIRES FOR ALL POWER TRAINED AFTER I NOTICED THAT THE VAN DO NOT HAVE SPARE TIRE. WHEN I BROUGHT VAN FOR TIRES WARRANTY FROM FIRESTONE CORPORATE SERVICE CENTER AND THEY TOLD ME THE SIENNA IS TOO HEAVY TO USE THIS TIRES. I HAVE TO PAY THE PARTIAL USAGE OF 60,000 MILES WARRANTY. THE BIG PROBLEM IS THE TIRES OF MY VAN CUPPED AND MAKING ROAMING NOISE WHEN ONLY 10,000 MILES WHICH MAKE DRIVING VERY UNCOMFORTABLE, DEFEATED THE PURPOSE WHAT I PAID FOR. THIS IS ABNORMAL FOR VAN OR ANY CAR THAT DAMAGES THE TIRES SO BADLY. THE OTHER PROBLEM IS THE VAN ACTS JERKING SOME TIMES WHEN I CHANGE LANE IN HIGHWAY. THIS IS VERY DANGEROUS. AT 29,000 MILES TOYOTA AUTHORIZED SERVICE CENTER TOLD ME THE TIRES CUPPED BADLY TO STEEL BELT, AFTER PARKED THE VAN FOR 1 MONTH I DECIDED TO PAY TO REPLACE TIRES (SEE ATTACHED PICTURE FOR THE CUPPED TIRES). I WOULD LIKE TOYOTA TO RESOLVE THE ISSUES -- REPAIR OR REPLACE THE EQUAL VALUE VAN BUT NOT AWD.