NHTSA Complaint #11289955 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHEN THE GEAR WAS SHIFTED INTO PARK, THE VEHICLE WENT INTO NEUTRAL. THE CONTACT HAD ASSISTANCE WITH PLACING THE GEAR IN DRIVE AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC. THE MECHANIC RELEASED THE GEAR SHIFTER LEVER IN ORDER TO DRIVE; HOWEVER, THE GEAR COULD NOT BE SHIFTED INTO REVERSE OR PARK. THE CONTACT ALSO HAD TO CHARGE THE BATTERY. THE CONTACT WAS CONCERNED THAT THE BATTERY HAD TO BE CHARGED AGAIN DUE TO THE GEAR SHIFTER NOT ENGAGING INTO PARK OR REVERSE. THE CONTACT SPOKE WITH AN UNKNOWN DEALER AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 56,826.