NHTSA Complaint #11289707 — 2008 MAZDA TRIBUTE

TL* THE CONTACT OWNS A 2008 MAZDA TRIBUTE. WHILE DRIVING, THE STEERING WHEEL SHOOK AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT THERE WAS ALSO NO POWER STEERING ABILITY AND THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V282000 (STEERING); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE FAILURE RECURRED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO LAIRD NOLLER MAZDA TOPEKA (2946 S KANSAS AVE, TOPEKA, KS 66611, (888) 312-2714) WHERE IT WAS DIAGNOSED THAT AN ELECTRONIC PART IN THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT IT COULD NOT BE THE SAME FAILURE BECAUSE IT WAS PREVIOUSLY REPAIRED. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 190,000. THE VIN WAS NOT AVAILABLE.