NHTSA Complaint #11289551 — 2019 TOYOTA 4RUNNER

THIS BRAND NEW 4RUNNER MAKES LOUD GROANING SOUND FROM THE FIRST DAY UNTIL NOW, EVERY TIME WHEN TRANSFERRING FROM REVERSE TO DRIVE OR DRIVE TO REVERSE ON A HILL ROAD, NO MATTER AN ALLEY OR A PARKING WAY. PEOPLE WHO HEARD OF IT SAID IT SHOULD BE A TRANSMISSION PROBLEM AND IT'S BAD. BECAUSE IT SOUNDS LIKE SOMETHING INSIDE IS BEING BROKEN AND NOT SURE WHEN IT'S TOTALLY DEAD SUDDENLY AND THE VEHICLE WOULD LOSE CONTROL. I DON'T KNOW CAR. I DIDN'T LET ANY MECHANIC TOUCH IT YET BECAUSE I'M LOOKING FOR A THIRD PARTY LEGALLY TO CHECK IT AND THEIR REPORT WOULD BE ALSO ACCEPTED BY TOYOTA. SO I DON'T HAVE ANY REPORT ABOUT THE PROBLEM NOW AND I DON'T KNOW WHAT I SHOULD DO EITHER. BUT I REALLY WANT TO KNOW HOW BAD IT IS AND IF IT'S SAFE TO DRIVE. I'VE BEEN TOLD BY A TOYOTA MECHANIC THAT ANOTHER CUSTOMER WHO PURCHASED 4RUNNER TOO FROM THE SAME DEALERSHIP SHOP COMPLAINED ABOUT THIS SOUND TOO. SO I REPORT IT HERE. HOPE YOU CAN HELP! I HAVE OVER DOZEN RECORDS OF THE SOUND, I'D LIKE TO SENT THEM BY EMAIL OR MAIL TO YOU. THANK YOU!