NHTSA Complaint #11289532 — 2017 CHEVROLET COLORADO

ON 25 OCTOBER 2019, WHILE MOVING FORWARD AFTER BACKING OUT OF THE PARKING SPACE AT MY WORK, THE TRUCK BEGAN AN UNCOMMANDED TURN TO THE LEFT. WITH SIGNIFICANT FORCE I WAS ABLE TO STRAIGHTEN THE STEERING WHEEL. IN LIGHT OF THE POTENTIAL LACK OF STEERING CONTROL, I HAD THE TRUCK DELIVERED TO THE COURTESY GMC DEALERSHIP IN LAFAYETTE, LOUISIANA FOR REPAIR. ACCORDING TO THE REPAIR RECEIPT, THE ELECTRIC BELT DRIVE RACK AND PINION STEERING GEAR WAS REPLACED AND THE TRUCK WAS RETURNED TO ME ON 30 OCTOBER 2019. ON 22 NOVEMBER 2019, AGAIN WHILE DRIVING THROUGH THE PARKING LOT AT MY WORK THE TRUCK WENT INTO AN UNCOMMANDED LEFT TURN. THE ACTIONS OF THE TRUCK WERE NEARLY IDENTICAL AS I EXPERIENCED IN THE FIRST TRUCK LOSS OF CONTROL EVENT. I DELIVERED THE TRUCK TO COURTESY GMC IN LAFAYETTE, LOUISIANA. WHEN THE CUSTOMER SERVICE ADVISOR TURNED THE TRUCK INTO THE SERVICE BAY, A LOUD METAL-TO-METAL SOUND WAS HEARD FROM THE FRONT OF THE TRUCK. ON 4 DECEMBER 2019, I MET WITH THE CUSTOMER SERVICE ADVISOR AND THE AUTOMOTIVE TECHNICIAN AT THE COURTESY GMC DEALERSHIP TO DISCUSS THE STATUS OF THE TRUCK. THE AUTOMOTIVE TECHNICIAN STATED THAT HE WAS GOING TO CONTACT GMC ABOUT THE ISSUE THE NEXT MORNING. ON 5 DECEMBER 2019, I WAS CONTACTED BY THE AUTOMOTIVE TECHNICIAN WHO INFORMED ME THAT HE HAD DISCUSSED THE ISSUE WITH AN ENGINEER AT GENERAL MOTORS CORPORATION. THE ENGINEER ADVISED THE AUTOMOTIVE TECHNICIAN TO REPLACE THE PART THAT WAS PREVIOUSLY REPLACED, BUT ORDER THE PART THROUGH A DIFFERENT PARTS WAREHOUSE. THIS WAS STRANGE TO ME AS I WOULD BELIEVE THAT THE PARTS FROM ANY WAREHOUSE WOULD BE ACCEPTABLE. ON DECEMBER 2019, THE TRUCK REPAIR WAS COMPLETED AND WAS RETURNED TO ME. THUS FAR, THE TRUCK HAS OPERATED PROPERLY.