NHTSA Complaint #11289506 — 2019 KTM 790 ADVENTURE

WHEN SLOWING WITH THE FRONT BRAKE THERE IS A PULSING SENSATION, LIKE THE BRAKE GRABS AND THEN RELEASES. I FIRST NOTICED THIS ON THE HIGHWAY WITH STRONG BREAKING FROM ABOUT 70 MPH. IT FELT LIKE A STRONG HIGH FREQUENCY VIBRATION IN THE FRONT OF THE BIKE. IT IS MOST NOTICEABLE AT LOWER SPEEDS, WHEN SLOWING FOR A STOP LIGHT OR STOP SIGN. WHEN I TOOK THE BIKE IN FOR SCHEDULED SERVICE I TOLD THE DEALERSHIP ABOUT IT AND ASKED THEM TO CHECK THE BRAKES. THIS WAS IN NOVEMBER WHEN THE BIKE WAS ONLY 5 MONTHS OLD. THE DEALERSHIP INFORMED ME THE FRONT BRAKE ROTORS WERE WARPED BY ABOUT 10MM. THEY TOOK A VIDEO OF IT AND SUBMITTED THE VIDEO WITH A WARRANTY CLAIM TO KIM NORTH AMERICA AND THEN ABOUT 2 WEEKS LATER TOLD ME THE CLAIM HAD BEEN DENIED. I HAVE BEEN RIDING MOTORCYCLES FOR OVER 30 YRS. AND TEACHING MOTORCYCLE SAFETY CLASSES FOR 7 YRS. IN THAT TIME I HAVE ENCOUNTERED 1 WARPED BRAKE ROTOR, WHICH WAS REPLACED UNDER WARRANTY. THIS IS SAFETY ISSUE AND A MANUFACTURER DEFECT. THERE ARE NUMEROUS OWNERS OF THE SAME MAKE, MODEL, YR BIKE WITH THE SAME PROBLEM. MY BIKE IS NOT AN ISOLATED INCIDENT. IF IT WAS KTM WOULD PROBABLY REPAIR IT. IF YOU WOULD LIKE, I CAN ASK THE DEALER FOR A COPY OF THE VIDEO.