NHTSA Complaint #11627611 — 2019 KTM 790 ADVENTURE

August 14, 2024. My KTM 790 Adventure left me stranded on side of highway due to motor failure. 14,440 miles on odometer. Oil pressure light on dash lit up. 3rd oil change of its life. Had bike towed home and then dropped off at dealer on Sept 7th 2024 and the inspection was performed on 9-25-24, was charged for valve inspection. Dealer agreed valves, lifters and head were damaged and matched my description of failure. Case was opened with KTM USA , KTM denied me their 'Goodwill scheme" due to dust/dirt in motor. Appeal filed with KTM and that was also denied. This is a known faulty head in the motor that left me stranded on the side of a major highway. I received back at time of pickup a bag of taken out parts along with cams ,clutch plates in a bag. I asked KTM North America in writing of my denial of my "goodwill Scheme " that they were providing for this motor but was told "sorry" we cannot give you that. -No prior warning -Noise was present at time of pulling off to shoulder of highway -Breather tube was melted from heat from intake cam -No asked answers were given at time (what was valve clearance,where would the dust come from)- There is actually a bulletin informing KTM techs to seal up the motor in 5 places when they service the motorcycle, mine was not sealed, no answers on that either.