NHTSA Complaint #11289055 — 2020 RAM 1500

MY BRAND NEW 2020 RAM 1500 LARAMIE SPORT IS EQUIPPED WITH TILTING DOWN DRIVER/PASSENGER SIDE MIRRORS WHEN IN REVERSE. THE PROBLEM IS WHEN THEY TILT DOWN, THEY TILT DOWN SO FAR THAT IT IS OUT MY VIEW. I UTILIZE THIS FEATURE FOR BACKING INTO MY GARAGE, ON SIDE ON MY BOAT, WHERE SPACE IS VERY LIMITED. I ACTUALLY HAVE INCHES ON BOTH SIDES OF THE TRUCK. AFTER SPENDING BIG MONEY ON MY NEW RAM 1500 2020 LARAMIE SPORT, I EXPECT ALL OF IT'S FEATURES TO PERFORM AS DESCRIBED, AND EXPECTED. AFTER TALKING WITH THE SALESMAN WHO SOLD ME THE TRUCK, HE EXPLAINED THIS IS A KNOWN PROBLEM IN THE RAM COMMUNITY ON THESE NEW 2020 VEHICLES. KNOWING THIS, IT FRUSTRATES ME EVEN MORE THAT I WAS NEVER INFORMED OF THIS INFORMATION PRIOR TO MAKING THE PURCHASE. THIS PROBLEM SHOULD BE FIXED IMMEDIATELY.