NHTSA Complaint #11288991 — 2014 JEEP CHEROKEE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11288991
Vehicle	2014 JEEP CHEROKEE
Component	STRUCTURE:BODY
Date of Incident	December 12, 2019
Date Filed	December 14, 2019
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I WAS GETTING GAS WITH MY BABY IN THE CAR WITH ME WHEN I TRIED TO SHIFT INTO PARK THE CAR WAS STUCK. THE EMERGENCY BRAKE ENGAGES ITSELF. WHEN I LOOKED AROUND AND IN THE BACK I NOTICED WATER IN THE SPARE TIRE WHEEL WELL. I UNDERSTAND THE ELECTRICAL COMPONENT TO THE EMERGENCY BRAKE IS UNDERNEATH THIS. I FOLLOWED THE WATER TRAIL (IT RAINED THE NIGHT BEFORE) AND SAW A HUGE CRACK IN MY FRAME WHEN THE LIFT GATE WAS UP. WHICH, TO ME IS WHERE THE WATER IS COMING FROM. I GOT IT TO MY DEALERSHIP, SOMEHOW AND IT'S THERE CURRENTLY. I CALLED MY INSURANCE COMPANY, THEY WILL NOT COVER BECAUSE I DID NOT HAVE AN ACTION THAT CAUSED THIS PROBLEM (SUCH AS AN ACCIDENT). THEY ADVISED ME THIS IS A MANUFACTURING PROBLEM.

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