NHTSA Complaint #11288848 — 2014 FORD FUSION

ON 12/12/2019 WHILE BACKING DOWNHILL OUT OF MY DRIVEWAY, SEVERAL OF MY 2014 FORD FUSION HYBRID'S WARNING SYSTEM ALERTS FLASHED ON INCLUDING: POWER STEERING ASSIST FAILURE, ADVANCEDTRAC FAILURE AND HILL START ASSIST FAILURE. I IMMEDIATELY STOPPED THE ENGINE AND CONSULTED THE OWNER'S MANUAL WHICH ADVISED RESTARTING THE ENGINE AFTER WAITING AT LEAST 10 SECONDS. WHEN THE SAME SERIES OF ALERTS RECURRED, DESPITE THE LACK OF POWER STEERING I DROVE IT TO BORGMAN FORD MAZDA IN GRANDVILLE, MICHIGAN. TODAY, I WAS INFORMED THAT THE PROBLEM WAS DUE TO AN ELECTRONIC MALFUNCTION/FAILURE WITHIN THE POWER STEERING CONTROL MODULE. I WAS ALSO INFORMED THAT "FIX" WOULD NOT BE COVERED UNDER ANY FORD MOTOR WARRANTY OR RECALL AND THAT THE ESTIMATED COST OF REPAIR WAS $2200! CONTACTING FORD MOTORS' CUSTOMER SERVICE DIRECTLY PROVED FRUITLESS SINCE MY WIFE WAS TOLD THAT FORD MOTORS WAS UNABLE/UNWILLING TO OFFER ANY FINANCIAL ASSISTANCE BUT BUT THEY DID STRONGLY "SUGGEST" THAT WE HAVE THE REPAIR COMPLETED BUT TO "SAVE OUR RECEIPTS" JUST IN CASE AT SOME FUTURE TIME A RECALL FOR THIS SPECIFIC PROBLEM WAS ISSUED. ODOMETER MILEAGE- 39700. *** THIS VEHICLE WAS AFFECTED AND SERVICED FOR SAFETY RECALL NOTICE 18S08 / NHTSA RECALL 18V-167 (STEERING WHEEL ATTACHMENT BOLT REPLACEMENT) WHICH WAS PERFORMED ON 7/24/2018.