NHTSA Complaint #11288563 — 2012 KIA SOUL

BOUGHT A 2012 KIA SOUL FROM GRAHAM'S DEALERSHIP IN ONTARIO, OHIO IN 2016, I STARTED GETTING A KNOCKING SOUND FROM MY MOTOR ABOUT 7 MONTHS AGO AND TOOK IT IN TO BE LOOKED AT FOR A RECALLAND SAID THERE WAS NO ISSUES AND GAVE ME A TIRE ROTATION AND OIL CHANGE WHICH HAD NOTHING TO DO WITH WHAT I ASKED. THE SYSTEMS CONTINUED TO GET WORSE AS I WAS BUYING FOUR QUARTS A WEEK FOR A 1.7 LITER ENGINE SO I GOT IT IN AND ALL OF A SUDDEN THE MOTOR WAS BAD ENOUGH FOR THEM TO BELIEVE CONSIDERING IT IS ABSOLUTELY HORRIBLE SOUNDING SO GRAHAM'S CALLS KIA AND THEY SAY THEY'D REPLACE IT WITH A NEW MOTOR (THIS WAS SAID ON 12/11/20). BRIAN AT GRAHAM'S AUTO MALL SAID HE WOULD CALL IN THE MORNING WITH THE DATE FOR IT TO BE REPLACED. I GET THE CALL THE NEXT DAY AND THEY SAID THAT THE MANUFACTURE WAS NOT GOING TO DO THE RECALL EVEN THO I WAS TOLD IT WAS GOING TO BE DONE AND THAN CHANGED THE NEXT DAY. BRIAN SAID THEY'RE WAS BASICALLY NOTHING TO BE DONE WHICH I BELIEVE IS A COMPLETE LIE. I'VE BEEN A LOYAL CUSTOMER PAYING OVER 16,000$ THROUGH THREE YEARS JUST FOR THEM TO NOT TAKE THE RECALL AND REPLACE MY MOTOR. I AM VERY UPSET OVER THIS AND WOULD LOVE TO HAVE SOMETHING DONE ABOUT IT