NHTSA Complaint #11288545 — 2016 CHEVROLET SILVERADO 3500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11288545
Vehicle	2016 CHEVROLET SILVERADO 3500
Component	STEERING
Date of Incident	October 28, 2019
Date Filed	December 11, 2019
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

I BOUGHT THIS TRUCK IN OCTOBER 2019. WHILE OUT ON THE TEST DRIVE, I NOTICED 2 TO 3 INCHES OF FREE PLAY IN THE STEERING WHEEL. I ASKED THEM TO LOOK INTO IT AND THEY FOUND A BOLT IN THE STEERING BOX HAD BACKED OUT ABOUT A HALF INCH ON IT'S OWN. THEY FOUND A TSB FROM GM SAYING TO USE LOCTITE ON THE BOLT. THEY FIXED IT AND EVERYTHING HAS BEEN GOOD FOR TWO MONTHS. I AM NOW STARTING TO FEEL FREE PLAY AGAIN AND THE STEERING ITSELF FEELS VERY LOOSE/ NO STIFFNESS AT ALL WHEN DRIVING AT ANY SPEED. I'VE SEEN MANY OWNERS IN MANY DIFFERENT FORUMS COMPLAIN ABOUT THE SAME ISSUE AND I FEAR FOR MY FAMILIES SAFETY WHEN TOWING OUR HEAVY CAMPER NEXT YEAR ON VACATION. GM NEEDS TO RECALL THIS ISSUE BEFORE SOMEONE IS SERIOUSLY INJURED.

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