NHTSA Complaint #11288502 — 2013 FORD TAURUS STEERING

Complaint Details

ODI Number	11288502
Vehicle	2013 FORD TAURUS
Component	STEERING
Date of Incident	November 29, 2019
Date Filed	December 11, 2019
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

2013 TAURUS W/ 82,000 MI -IN MY DRIVEWAY, I TURNED ON CAR, GOT THE POWER STEERING ASSIST LIGHT, AND NO STEERING CONTROL - DOESN'T TURN EITHER WAY. THERE IS A RECALL FOR THIS PROBLEM ON THE 2013 TAURUS, BUT NOT ON MY VIN. I CALLED FORD 1-866-436-7332, WAS GIVEN A CASE NUMBER AND TOLD TO HOLD ON TO REPAIR RECEIPTS IN THE CASE A NEW RECALL IS ISSUED AND MY VIN IS INCLUDED. I'M NOT VERY HOPEFUL I WILL EVER GET REIMBURSED. I HAVEN'T REPAIRED IT YET, BUT WILL HAVE TO SINCE I NEED MY CAR. I'M TERRIFIED OF THE COST TO REPAIR.

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