NHTSA Complaint #11288356 — 2020 CHEVROLET EQUINOX

IN -13 DEGREE FARENHEIT, THE VEHICLE LOCKED ME OUT. KEY FOB LEFT INSIDE VEHICLE FOR 45 MIN, ENGINE OFF, PARKED IN A PARKING LOT. REMOTE START FROM INSIDE BUILDING DID NOT WORK DUE TO FOB IN CAR. ONCE I ARRIVED BACK A THE VEHICLE I FOUND THE DOORS LOCKED, DOOR HANDLE UNLOCK BUTTON UNRESPONSIVE WITH MULTIPLE ATTEMPTS. VEHICLE FAILED TO UNLOCK WHILE I STOOD OUTSIDE IN -13 DEGREE WEATHER, COMPLETELY UNSAFE, FOR 5 MIN. I TRIED ALL DOORS AND TRIED UNLOCKING FROM PASSENGER SIDE. THERE WAS NO UNLOCKING SOUND WHEN PRESSING THE DOOR BUTTONS. I TRIED THE CHEVY APP TO UNLOCK STANDING RIGHT NEXT TO THE VEHICLE, IT DID NOT UNLOCK IMMEDIATELY. AFTER A MINUTE OR LONGER DELAY THE LOCKING MECHANISM STARTED TO ENGAGE OR DISENGAGE RANDOMLY WITHOUT ME PRESSING BUTTONS ON THE DOOR OR APP. EACH TIME I TRIED TO OPEN THE DOOR WITHOUT SUCCESS. ON THE LAST CLICK I WAS ABLE TO SUDDENLY OPEN THE DOOR. 2530 ODOMETER READING.