NHTSA Complaint #11288110 — 2017 FORD FUSION

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING AND APPROACHING A STOP LIGHT, THE INSTRUMENT PANEL DISPLAYED "AUTO START STOP SHIFT TO (P) THEN RESTART ENGINE". THE CONTACT DID AS INSTRUCTED AND WAS ABLE TO CONTINUE DRIVING. THE CONTACT STATED THAT THE FAILURE RECURRED EACH TIME THE VEHICLE STOPPED AT A STOP LIGHT OR STOP SIGN. THE CONTACT CALLED MIDWAY FORD (2777 SNELLING AVE N, ROSEVILLE, MN 55113, (651) 636-8200) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE CONTACT STATED THAT AT 61,000 MILES, THE THROTTLE BODY WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,115. *LN*JB