NHTSA Complaint #11287804 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11287804
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	October 11, 2019
Date Filed	December 8, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

8/19/19 I HAD A SCHEDULED OIL / FILTER CHANGE AT DEALERSHIP,MILEAGE 50280. 10/11/19 I CHECKED MY OIL AND THERE WAS NO OIL ON THE OIL DIPSTICK. THERE WERE NO LEAKS, NO OIL ON GARAGE FLOOR, NO OIL WARNING LIGHT. I BROUGHT IT TO THE DEALERSHIP SAME DAY, 10/11/19, I THOUGHT MAYBE THE TECH DID NOT PUT CORRECT AMOUNT OF OIL, I ONLY HAD AN ADDTL. 2700 MILES AND WAS NOT SCHEDULED FOR AN OIL CHANGE YET. ONE OF THE TECHS PUT ABOUT 1 1/2 - 2 QUARTS OF OIL IN IT AND TOLD ME TO KEEP AN EYE ON IT. SATURDAY, 12/07/19, IT HAPPENED AGAIN,NO OIL WAS SHOWING ON THE DIPSTICK. I WAS GOING TO HAVE DEALERSHIP DO THE OIL CHANGE, I WAS CLOSE TO THE MILEAGE TO GET ONE, BUT NOT QUITE, BUT INSTEAD OF DEALERSHIP DOING OIL CHANGE, HE SAID TO BRING IT BACK MONDAY 12/09/19 TO HAVE A 'TECH LINE' OPENED. I AM THE ORIGINAL OWNER OF THIS 2017 KIA SORENTO AND IT IS STILL UNDER WARRANTY.

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