NHTSA Complaint #11287612 — 2018 JEEP WRANGLER

BACK IN OCTOBER 2019, I RENTED A NEW JEEP WRANGLER FROM ENTERPRISE FOR A TRIP TO CHICAGO FOR WORK. WHILE BOTH TRAVELING TO AND FROM CHICAGO, I HAD TWO INSTANCES WHILE TRAVELING ON ROUTE 80 IN OHIO, WHERE I WENT OVER SMALL BUMPS, AND THIS CAUSED THE VEHICLE TO SHAKE VIOLENTLY. ON THE RETURN TRIP HOME, I ACTUALLY HAD TO PULL OFF THE SIDE OF THE HIGHWAY AND SLOW DOWN TO APPROXIMATELY 25 MILES PER HOUR TO GET THE SHAKING TO STOP. WHEN RETURNING THE VEHICLE TO ENTERPRISE, I INFORMED THEM OF WHAT HAPPENED. THEY THEN STATED THEY GET A LOT OF COMPLAINTS ABOUT THE WRNAGLER AND WOULD TAKE SOME MONEY OFF OF MY BILL. I TOLD THEM THEY DON'T UNDERSTAND, AND THAT THERE IS SOMETHING SERIOUSLY WRONG WITH THIS VEHICLE AND THAT MY WIFE HAS THE SAME VEHICLE AND IF THIS HAPPENED IN HER CAR, I WOULD NOT ALLOW HER TO DRIVE IT. FAST FORWARD TO THE NIGHT OF 12/6/2019. WHILE TRAVELING TO MY WIFE'S CHRISTMAS PARTY (IN HER 2018 JEEP WRANGLER) ON ROUTE 680 NORTHBOUND AT 60 MPH, I HIT A SMALL BUMP IN THE ROAD. THE STEERING WHEEL ALONG WITH THE REST OF THE VEHICLE STARTED TO SHAKE VIOLENTLY. WE THEN HAD TO SLOW DOWN IN ORDER TO GET THIS SHAKING TO STOP. I LOOKED OVER AT HER AND SAID THAT THIS CAN IN NO WAY BE NORMAL. SHE THEN INFORMED ME THAT THIS HAS HAPPENED TO HER A FEW TIMES AS WELL. THERE IS NO WAY THIS CANNOT BE A SAFETY ISSUE, AND I DEFINITELY DO NOT WANT MY WIFE DRIVING THIS CAR.