NHTSA Complaint #11287561 — 2018 MITSUBISHI OUTLANDER PHEV

I PICKED UP THE CAR FROM THE BODY SHOP CODE ON DASHBOARD EV SYSTEM SERVICE REQUIRED NO GAS OR BATTERY SO WENT TO GAS STATION AND VEHICLE WOULDN'T GO INTO PARK WENT HOME CALLED MY WIFE AND HAD HER COME OUTSIDE SHE HAD TO PUT GAS IN. THEN DROVE TO THE DEALERSHIP I HAD MY WIFE GET OUT AND GO GET HELP SHE CAME OUT WITH A SALESMAN. HE SAW WHAT WAS GOING ON SO HE CALLED THE MANAGER AND ASKED HIM WHAT TO DO. HE TOLD HIM TO TAKE THE CAR AND GIVE ME A LOANER. THE ONLY WAY TO SWITCH WAS EMERGENCY BRAKE. WOULDN'T GO INTO PARK/NEUTRAL. WENT INSIDE ASKED MANAGER COME OUTSIDE AND SEE THE CAR AND HE SAID THAT DOESN'T MATTER TO ME, WHAT THE F*** DO I CARE ABOUT THAT IT HAS NOTHING TO DO WITH ME! SO I WENT BACK OUTSIDE THE SALESMAN DROVE INTO SERVICE GIVE LOANER. THE NEXT DAY THE SALESMAN TOLD ME NOTHING'S WRONG WITH THE CAR PICK IT UP. I HAVE VIDEOS OF THIS EVENT HAPPENING AND CORPORATE CLOSED MY CLAIM AND TOLD THE DEALERSHIP THERE IS NOTHING FOR THEM TO DO BECAUSE ITS FINE AND THE VIDEO FOOTAGE WAS NOT ENOUGH PROOF AND NOT TO DRIVE THE CAR. I REOPENED THE CLAIM, I WANTED TO TALK TO A HIGHER UP MEMBER OF MANAGEMENT, I ASKED CORPORATE IF I COULD KEEP THE LOANER UNTIL RESOLUTION AND THEY SAID YES. SO SERVICE SAID I HAVE TO HAVE THAT LOANER BACK THAT NIGHT I TOLD HIM WHAT THE LADY AT CORPORATE TOLD ME. HE SAID NO THEY DIDN'T I TOLD HIM TO CALL AND ASK TO PULL THE RECORDED CALL. THE NEXT MORNING I HAD A VA APPOINTMENT AT 10AM AND WAS SITTING IN THE WAITING ROOM AND GOT CALLED BY SERVICE I NEED THE CAR BY 12PM I TOLD HIM I WAS AT A DR. APPT. AN HOUR AWAY ED HIM NO WAY POSSIBLE I CAN GET IT TO HIM BY NOON ED HIM WHEN I GOT BACK WE CAN GET IT SQUARED AWAY HE SAID NOPE TELL ME THE ADDRESS YOU'RE AT AND I'LL COME GET IT I SAID ABSOLUTELY NOT I WILL BRING IT TO YOU WHEN I'M DONE WITH MY APPOINTMENT. THEY CALLED THE POLICE AND TOLD THEM I STOLE THE CAR RETURNED LOANER WAITING ON RESOLUTION.