NHTSA Complaint #11287448 — 2017 FORD EXPLORER

TOOK MY VEHICLE TO THE DEALER FOR TIRE PROBLEM. THEY INFORMED ME THAT I NEED ALL TIRES REPLACED. THIS VEHICLE HAS 27000 MILES ON IT. THE TIRES ARE RATED FOR 50000 MILES. MY WIFE DRIVES THE CAR. SHE DOES NOT FEEL SAFE IN IT AT ALL. THE TIRES SPIN IN WET CONDITIONS DUE TO THE ABNORMAL WEAR ON THE TIRES. SHE ALSO INFORMED ME THAT THE CAR SLIDE WHILE TRYING TO STOP. SHE SAID SHE WAS WITHIN INCHES OF HITTING THE CAR INFRONT OF HER. THESE ARE THE HANKOOK NOBLE 2 TIRES. HANKOOK SAID THEY WOULD PRO RATE THE COST OF NEW TIRES. HANKOOK KNEW ABOUT THIS PROBLEM AND LET FORD KNOW THIS IS WHAT THEY WOULD DO. FORD HAS DONE NOTHING ABOUT THIS ISSUE. MY LEASE IS DUE IN 7 MONTHS. THE TIRES SHOULD AT LEAST LAST 3 YEARS. I AM AT THE POINT OF TELLING MY WIFE TO PARK THE VEHICLE AND DRIVE A DIFFERENT CAR. SAFETY IS A BIG FACTOR WITH THIS ISSUE. WHY IS NOBODY WORRIED ABOUT THE ISSUE THAT THESE TIRES WERE NOT REPLACED WHEN THE ISSUE WAS FOUND. I ANYONE IN MY FAMILY DOES NOT FEEL SAFE, WE WILL NOT DRIVE IT WITH WINTER COMING. SAD THAT NEITHER COMPANY WANTS TO TAKE THIS ISSUE SERIOUSLY. NOT GOING TO GET ANOTHER VEHICLE FROM FORD OR WITH HANKKOK TIRES AGAIN.