NHTSA Complaint #11567407 — 2017 FORD EXPLORER

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11567407
Vehicle 2017 FORD EXPLORER
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

Rear toe joint arm used to replace recalled rear toe joint arm is causing the tires in the back to tilt leaving vehicle at risk of roll over accident from tire, axel, or suspention failure. The suv becomes increasingly unstable and difficult to control. The mechanic said it was a miracle that my suv had not flipped. When I took this issue to the dealership, the service manager was aware of the issue and had a "high percentage" of cars that had the recall service done returning with the same problem. Despite this information being passed on to ford by its dealership service departments, Ford is continuing to place drivers at risk by using the toe joint arm that is too small. Pictures: rear vs front tires purchased same time, allign.before new toe joint placed with report, then after, recall work done and , allign report, toe joint arms used for recall. Date below is when my car was taken out of service for safety. Most driving speeds 25 to 35 mph zones.

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