NHTSA Complaint #11287212 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE GEAR FAILED TO ENGAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DRIVER'S RESIDENCE. A MECHANIC CAME TO THE CONTACT'S HOME AND DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TAKEN TO ANOTHER INDEPENDENT MECHANIC AND, WHILE DRIVING, THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE FAILURE INDICATED THAT THE TRANSMISSION WAS OVERHEATING. THE MECHANIC DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TAKEN TO AUTONATION CHEVROLET VALENCIA (23649 VALENCIA BLVD, SANTA CLARITA, CA 91355) WHERE IT WAS DIAGNOSED THAT THE TCM CODE AND THE DUAL CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT WHILE ON THE WAY TO THE DEALER, THE VEHICLE STALLED AND WAS PUSHED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED, BUT HESITATED TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: CAS17998196-C0F7C0. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.