NHTSA Complaint #11287003 — 2017 FORD ESCAPE

THE AUTO STOP/START FEATURE COMPLETELY SHUTS THE ENGINE OFF WHEN WAITING AT SIGNAL LIGHTS OR OTHER SITUATIONS WHEN STOPPING WHILE THE VEHICLE IS IN DRIVE. THERE ARE ALERT CHIMES AND A MESSAGE TO SHIFT INTO PARK AND RESTART VEHICLE APPEARS ON INSTRUMENT PANEL. THE PROBLEM STARTED APPROX. OCTOBER 9, 2019 AND THE VEHICLE WAS TAKEN TO THE DEALERSHIP OCTOBER 17, 2019. WAS TOLD IT WAS A FAULTY CRANK SHAFT SENSOR. THE SENSOR WAS REPLACED ALONG WITH A WIRING HARNESS. NOVEMBER 25TH THE CAR STARTED HAVING THE SAME ISSUES WITH SHUTTING OFF WHEN AT SIGNAL LIGHTS. CALLED FOR AN APPOINTMENT THE NEXT DAY AND WAS SCHEDULED TO BRING THE CAR IN DECEMBER 3, 2019. AT THIS POINT, THE DEALERSHIP HAS HAD THE CAR FOR 2 DAYS AND ARE SAYING THEY CAN'T FIND AN ISSUE. OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUE AND FORD IS AWARE OF THE PROBLEM, BUT NOT FIXING IT. DOCUMENTATION IS ATTACHED SHOWING REPAIRS AND AN ONLINE POST SHOWING THAT FORD IS AWARE OF THE PROBLEM AND INSTRUCTING MECHANICS NOT TO ATTEMPT TO FIX UNTIL ENGINEERS FIND A SOLUTION. THAT WAS 10 MONTHS AGO.