NHTSA Complaint #11282832 — 2015 KIA SPORTAGE

TL* THE CONTACT OWNS A 2015 KIA SPORTAGE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC BECAUSE HE SUSPECTED AN ISSUE WITH THE SERPENTINE BELT. THE INDEPENDENT MECHANIC TEST DROVE THE VEHICLE AND THE ENGINE SEIZED. THE CONTACT TOOK THE VEHICLE TO WESTGATE KIA (10956 STAR RD, WAKE FOREST, NC 27587, (919) 263-3061) WHERE AN UNKNOWN RECALL WAS DISCOVERED. THE ENGINE WAS REPLACED PER THE RECALL AND THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WITH THE VEHICLE NOT STARTING. THE DEALER CAME TO THE CONTACT'S RESIDENCE AND DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE FAILURE RECURRED, BUT THE DEALER REFUSED TO PAY TO TOW THE VEHICLE BACK TO THEIR FACILITY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 18,400. *JS