NHTSA Complaint #11281954 — 2017 FORD FUSION

I HAVE A 2017 FORD FUSION AND THE SHIFTER CABLE BUSHING CAME APART CAUSING MY CAR TO BE STUCK IN REVERSE. I COULD NOT START MY CAR IN A PARKING LOT BECAUSE THE DASH SHOWED THE CAR WAS IN REVERSE ALTHOUGH THE SHIFTER WAS IN PARK. MY CAR WAS TOWED THROUGH FORD ROADSIDE. I WAS CHARGED FOR THE TOW AND THE REPAIR THROUGH FORD. I WAS TOLD BY FORD CUSTOMER SERVICE THAT NONE OF THIS IS COVERED BY THE RECALL 19S16. CURRENTLY THE RECALL IS FOR 2013-2016 CARS. MY CAR WAS MADE AT THE SAME HERMOSILLO MEXICO PLANT AS THE OTHER CARS WITH THE RECALL. IT WOULD HAVE BEEN MANUFACTURED IN 2016. THIS IS A SAFETY ISSUE AND MY CAR COULD HAVE ROLLED AWAY IN PARK CAUSING INJURY. A NEW PLASTIC BUSHING WAS INSTALLED ON THE SHIFTER CABLE BUT I'M WORRIED IN ANOTHER TWO YEARS THE SAME THING WILL HAPPEN AFTER WEAR.