NHTSA Complaint #11281920 — 2012 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11281920
Vehicle 2012 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage 119,780 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State HI

Consumer Description

I BOUGHT A USED CAR A MONTH AGO. THE CAR IS THE 2012 KIA SOUL. PERSONALLY, I LOVE THIS CAR. THE DESIGN IS PRETTY AND I LIKE IT SO MUCH. BUT THERE IS A PROBLEM WITH THE ENGINE. THE CAR'S ENGINE IS A 1.6 GDI ENGINE. THIS IS A CAR MADE IN A KOREAN FACTORY. IT RAN 119,800 MILES. ENGINE KNOCKING NOISE IS VERY SERIOUS. THE KNOCKING SOUND WAS VERY LOUD. I CHANGED THE ENGINE OIL ABOUT 50 DAYS AGO. AND I RAN ABOUT 1,000 MILES. I CHECKED THE AMOUNT OF ENGINE OIL TODAY. ENGINE OIL HAS BEEN REDUCED BY ABOUT 1 LITER. I WAS SURPRISED. IF I HADN'T CHECKED, THERE WOULD HAVE BEEN A BIG PROBLEM WITH THE VEHICLE. I SAW A LOT OF NEWS ABOUT THE ENGINE OF THIS CAR IN KOREA. ALREADY, THE MINISTRY OF LAND, INFRASTRUCTURE AND TRANSPORT OF THE KOREAN GOVERNMENT HAS DONE A LOT OF RESEARCH AND TESTING ON THE ENGINE OF THE CAR. THEY FOUND THAT ENGINE OIL DECREASED A LOT, AND KIA MOTORS ACKNOWLEDGED THIS. I'M AFRAID THE CAR WILL SUDDENLY STOP ON THE STREET DUE TO ENGINE FAILURE. I WANT MY FAMILY TO BE SAFE. I CONTACTED AMERICAN KIA MOTORS. THEY ONLY SAY THAT MY VEHICLE IS OUT OF WARRANTY. IF SO, SHOULD I JUST CONTINUE TO RIDE THIS CAR AT RISK? AND I LIVE IN HAWAII. BY THE WAY, THE KIA CUSTOMER SERVICE CENTER TELLS ME TO GO TO ANOTHER ISLAND, HONOLULU, FOR INSPECTION OF THE VEHICLE. IN ORDER TO DO THAT, I HAVE TO SHIP THIS CAR AND I HAVE TO TAKE A PLANE. BUT WHAT IF THE VEHICLE TAKES SEVERAL DAYS TO INSPECT? I THINK KIA SHOULD RESPOND WISELY AND QUICKLY.

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