NHTSA Complaint #11281727 — 2016 RAM 1500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11281727
Vehicle	2016 RAM 1500
Component	ENGINE
Date of Incident	October 3, 2019
Date Filed	November 22, 2019
Mileage	48,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

2016 ECODIESEL HAS A MALFUNCTIONING EGR COOLER AND LEAKS COOLANT INTO THE EXHAUST SYSTEM THUS CAUSING SEVERAL ISSUES: CEL CODE P20EE, LOSS OF COOLANT AT A RATE OF 2 GALLONS PER WEEK, DPF ISSUE & DEF INJECTOR ISSUES. RAM CUSTOMER CARE SAYS I SHOULD JUST DRIVE IT AND "MONITOR" THE COOLANT LEVEL AND I GET TO PAY FOR THAT AT 20.00 A GALLON AT TWO GALLONS PER WEEK UNTIL JANUARY 2020 OR LATER. WITH THE POSSIBILITY THAT THE ENGINE WILL GET ON FIRE.. THERE IS A FIX, SO RAM SAYS BUT NO PARTS AND WE ARE TO DRIVE A VEHICLE WITH MAJOR ISSUE FOR MONTHS? APPEARS RAM DOESN'T CARE ABOUT CUSTOMER SAFETY ONLY THEIR MONEY. GREEDY, GREEDY...

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