NHTSA Complaint #11281483 — 2018 DODGE CHALLENGER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11281483
Vehicle	2018 DODGE CHALLENGER
Component	ELECTRICAL SYSTEM
Date of Incident	November 13, 2018
Date Filed	November 21, 2019
Mileage	1,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THIS HAS BEEN GOING ON FOR A YEAR NOW AND STARTED THE 2ND MONTH I BOUGHT THE CAR. WHAT WILL HAPPEN IS 1 TO 2 TIMES A WEEK THE UCONNECT 8.4C NAVIGATION SCREEN WILL FREEZE ON THE SCREEN IT STARTED UP ON AND CAN NOT BE CHANGE. YOU CAN MAKE SELECTIONS ON THE SCREEN ITS STUCK ON, BUT WHEN YOU NEED TO WITH GO TO ANOTHER PAGE YOU CANT. YOU MUST PUT THE CAR IN NEUTRAL AND TURN IT OFF THEN BACK ON TO GET THE SYSTEM TO WORK PROPERLY. I LET THE DEALER KNOW DURING AN OIL CHANGE AND THEY SAID THEY WHERE NOT ABLE TO DUPLICATE THE ISSUES. I THEN TOOK THE CAR IN 3 MONTHS LATER AND AGAIN THEY COULD NOT DUPLICATE THE ISSUE. WHEN I ASKED FOR RECORDS OF MY COMPLAINT AND THE CAR IN THE SHOP THEY SAID THEY COULD NOT FIND THEM. I WILL BE TAKING THE CAR TO ANOTHER DEALER AS THE ONE I WAS GOING TO IS HORRIBLE. ALSO THE ISSUE HAPPENS AT ANYTIME I COULD BE STATIONARY, OR DRIVING, WHEN DRIVING IT BECOMES A SAFETY ISSUE AS I TURN OFF AND BACK ON THE CAR WHILE IN MOTION

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