NHTSA Complaint #11281290 — 2004 TOYOTA TUNDRA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11281290
Vehicle 2004 TOYOTA TUNDRA
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 198,720 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I JUST PURCHASED THIS VEHICLE ON 11/16/2019 AFTER DOING RESEARCH INTO THE FRAME RECALL/LIMITED SAFETY CAMPAIGN THROUGH TOYOTA. I DID NOT FIND ANY RESULTS INTO THE VEHICLES FRAME CORRODING OR BREAKING THEREFORE I PURCHASED THE VEHICLE. I THEN SPOKE WITH TOYOTA ABOUT THE AIRBAG RECALL ON 11/18/2019 AND 11/19/2019 AND ASKED IF THERE IS/WAS A RECALL WITH THE FRAME. THEY STATED YES AND THERE IS NOTHING I CAN DO BECAUSE IT HAS EXPIRED EXCEPT FOR PAYING OUT OF POCKET FOR THE REPLACEMENT. NOW, I NOTICED THE FRAME HAS A LARGE HOLE IN IT DUE TO RUST CORROSION LOCATED BEHIND THE FRONT LEFT WHEEL. I CALLED TOYOTA CORPORATION TWICE (11/18/2019 AND 11/19/2019) AND THEY TOLD ME I HAVE TO PAY OUT OF POCKET FOR THE FIX. I THEN ASKED WHY, AFTER SEARCHING THEIR WEBSITE WITH THE VIN , I WAS UNABLE TO LOCATE THE RECALL/LIMITED SERVICE CAMPAIGN. THE REPRESENTATIVE STATED " I CAN'T ANSWER THAT QUESTION". IF I WERE ABLE TO SEE THAT THE VEHICLE HAD THAT ISSUE I WOULD NOT HAVE PURCHASED IT. NOW THE VEHICLE WILL NOT PASS INSPECTION AND I CANNOT LEGALLY/SAFELY DRIVE THE VEHICLE ON THE ROAD. TOYOTA WILL NOT REPLACE OR FIX THE FRAME AS THEY STATED THAT IT WAS A LIMITED SERVICE CAMPAIGN TO HAVE THE FRAME SPRAYED WITH THE ANTI-CORROSION CHEMICAL AND THAT THE VEHICLE WAS NOT SPRAYED. AGAIN I DID NOT KNOW THIS PRIOR TO PURCHASE BUT NOW I AM STUCK WITH A VEHICLE THAT I JUST PURCHASED AND CANNOT DRIVE IT. TOYOTA HAS NOT OFFERED A REMEDY FOR THE SITUATION I AM IN.

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