NHTSA Complaint #11281285 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE OPERATING THE VEHICLE AND MAKING A TURN, THE CONTACT HEARD THREE BEEPS. AFTERWARDS, AN UNKNOWN WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE CONTACT WAS ABLE TO CONTINUE DRIVING TO HER DESTINATION. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE SENSOR ON THE STEERING WHEEL FAILED. BRIGHTON FORD (8240 GRAND RIVER AVE, BRIGHTON, MI 48114, (810)-227-1171) SCHEDULED AN APPOINTMENT. THE DEALER STATED THAT THERE WAS NO RECALL AND THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTINUED TO DRIVE THE VEHICLE WITHOUT THE POWER STEERING FAILURE REMEDIED. THE DEALER QUOTED A PARTS COST OF $1,800, WHICH DID NOT INCLUDE THE COST FOR LABOR. THE MANUFACTURER STATED THAT THE RECALL EXPIRED UNDER THE PREVIOUS OWNER AND THAT THERE WAS NO WARRANTY COVERAGE. THE FAILURE MILEAGE WAS 122,000.