NHTSA Complaint #11281262 — 2012 FORD EXPLORER

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11281262
Vehicle	2012 FORD EXPLORER
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	November 6, 2019
Date Filed	November 20, 2019
Mileage	164,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

ELECTRONIC STEERING GEAR ASSEMBLY WAS A RECALL AND WAS REPLACED. REPLACEMENT PART HAS NOW GONE BAD ONCE AGAIN. FORD IS NOT HONORING THE WARRANTY IT PROVIDED FOR THIS PART. VEHICLE HAS NO STEERING POWER NOW. WENT OUT WHILE DRIVING DOWN THE ROAD. UNABLE TO TURN LEFT CAUSING TO GO OFF THE ROAD. WAS ABLE TO CORRECT AND TRAVELED TO DEALER TO FIND OUT THAT THE STEERING IS GONE.

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