NHTSA Complaint #11280560 — 2018 JEEP CHEROKEE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11280560
Vehicle 2018 JEEP CHEROKEE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 34,300 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

ELECTRICAL WARNING SYSTEM CAN NOT BE REMEDIED. EMERGENCY BRAKE SYSTEM IS MALFUNCTIONING AND SETTING WHEN CAR IS IN DRIVE. ELECTRICAL SYSTEM COMPLETELY WENT DEAD ON THE FREEWAY CAUSING THE CAR TO STALL, WHEN CAR WAS RESTARTED AND NURSED OFF OF THE FREEWAY THE ELECTRICAL SYSTEM COMPLETELY WENT DEAD, THE TRANSMISSION LOCKED UP PREVENTING THE TOW COMPANY FROM LOADING THE CAR ONTO THE TOW TRUCK, THE CAR WAS MANUALLY MANIPULATED TO RELEASE THE SYSTEM INTO NEUTRAL. THE CARS ELECTRONIC DASH BOARD COMPLETELY GOES DEAD WHILE ON THE FREEWAY. THE CAR HAS BEEN IN 3 DEALERSHIPS OVER MORE THAN 1 MONTH, THE DEALERSHIPS CLAIM THEY HAVE REPLACED COMPUTER COMPONENTS, CAN'T FIND ANYTHING WRONG, OR 'JIGGLE THE WIRES'. THE CARS WARRANTY IS NEARLY UP, AND WE HAVE BEEN PRESSURED TO BUY AN EXTENDED WARRANTY. THE DEALERSHIP HAS PROVIDED US WITH A RENTAL CAR, AND CLAIMED TO HAVE FIXED THE PROBLEM, THAT IS WHEN THE CARS ELECTRICAL SYSTEM FAILED ON THE FREEWAY. THE CAR IS A COMPLETE HAZARD. MY HUSBAND HAS THE REPAIR RECORDS ON FILE.

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