NHTSA Complaint #11280516 — 2020 HYUNDAI PALISADE

THERE ARE TWO COMPLAINTS... 1. WITHIN TWO WEEKS OF PURCHASING THE VEHICLE, A CRACK DEVELOPED IN THE MIDDLE OF THE WINDSHIELD, JUST BELOW THE REAR-VIEW MIRROR MOUNT. PER THE DEALERSHIP RECOMMENDATION WE WENT TO SAFELITE FOR AN OPINION ABOUT THE CAUSE, SINCE WE HAD NO MEMORY OF ANYTHING HITTING THE WINDSHIELD, AND THE SAFELITE MANAGER PROVIDED A WRITTEN OPINION (VIA EMAIL) THAT THERE WAS NO EVIDENCE OF IMPACT, AND IT WAS HIS OPINION THAT THERE WAS A DEFECT IN THE GLASS. HYUNDAI CORPORATE STATED THAT SINCE WE COULD NOT PROVE A DEFECT EXISTED, IT WOULD NOT BE COVERED BY WARRANTY. 2. SIMILAR TO SEVERAL OTHER COMPLAINTS, THERE IS A LOUD VIBRATION THAT EMINATES FROM THE DRIVER SIDE WINDOW/DOOR WHENEVER THE VEHICLE REACHES 50MPH OR HIGHER. USUALLY A DECREASE IN SPEED MITIGATES THE NOISE, BUT IF CAN BE RATHER DEAFENING WHILE DRIVING ON THE HIGHWAY.