NHTSA Complaint #11280345 — 2008 DODGE CALIBER

FIAT CHRYSLER AMERICA RELEASED 2 BULLETINS AND AN EXTENDED WARRANTY FOR AN INFERIOR MATERIAL CAUSING SEVERE RUST AND PERFORATION OF THE FRONT AND REAR CROSSMEMBER ON 2008-2012 DODGE CALIBER AND 2008-2012 JEEP COMPASS PATRIOT. THE CROSSMEMBER IS AN IMPORTANT STRUCTURAL COMPONENT OF ANY VEHICLE. IT SUPPORTS THE UNDERSIDE OF THE CAR AND CARRIES THE WEIGHT OF THE ENGINE AND TRANSMISSION. FCA CUSTOMER SERVICE IS CURRENTLY REFUSING TO REPLACE THESE PARTS EVEN THOUGH THE BULLETIN ACKNOWLEDGES THAT THE PART IS FAULTY. THE SEVERE RUST ON THIS PART WILL CAUSE MY VEHICLE TO NO LONGER PASS STATE INSPECTION. I HAVE OWNED MY 2008 DODGE CALIBER SINCE FEBRUARY 2017. THE FIRST BULLETIN RELEASED BY FCA REGARDING KNOWLEDGE OF THIS FAULTY PART WAS MARCH 2017, ONE MONTH AFTER I PURCHASED THE CAR. A SECOND BULLETIN REGARDING THE SAME ISSUE WAS RELEASED JULY 2017. THE EXTENDED WARRANTY EXPIRED ON AUGUST 2018. AFTER THE SECOND BULLETIN WAS ISSUED, THERE WAS A PERIOD OF 13 MONTHS BEFORE THE WARRANTY EXPIRED AND WHILE I OWNED THE CAR. I WAS NOT CONTACTED OR MADE AWARE BY FCA IN ANY WAY THAT THE VEHICLE I WAS DRIVING HAD A KNOWN ISSUE AND THAT I COULD HAVE IT ADDRESSED WITHIN EXTENDED WARRANTY. IT WAS NOT UNTIL OCTOBER 2019 THAT I WAS HAVING WORK DONE ON MY CAR AND THE MECHANIC BROUGHT IT TO MY ATTENTION BECAUSE THE RUST IS SO BAD IT WILL NOT PASS THE NEXT STATE INSPECTION. PHOTOGRAPHS ARE INCLUDED. I ENCOURAGE THE NHTSA TO RECALL THIS PART AS A SAFETY ISSUE. THE RUST WEAKENS THE METAL AND IF THIS PART WERE TO BREAK AT HIGHWAY SPEEDS THE RESULTS COULD BE DEADLY. FCA IS AWARE OF THE FAULTY PART AND IT IS CLEARLY DANGEROUS FOR FCA TO DENY ADDRESSING THIS KNOWN ISSUE. EVEN THOUGH THE WARRANTY PERIOD HAS PASSED, FCA HAS PRODUCED VEHICLES THAT ARE UNSAFE AND THE ISSUE SHOULD BE CORRECTED.