NHTSA Complaint #11280307 — 2018 CHEVROLET TRAX

THE DASH AND RADIO HAS GONE OUT SINCE PURCHASING THE CAR 9/2018. I CALLED DEALER THEY SAID THEY AWAITING THE UPDATE FROM GMC. YET TODAY THIS HAVE I RECEIVED A UPDATE ON THE COMPUTER IN THE DASH. IT'S BEEN 14 MONTHS. THEY RADIO JUST SHUTS OFF AND WON'T COME BACK ON. I HAVE TAKEN IT TO SERVICE DEPARTMENT BY THE TIME I DROVE THERE THE RADIO CAME BACK ON. I HAD THE CAR SERVICED AND THE ALIGNMENT WAS OUT. NO ONE TOLD ME. I HAD TO LOOK AT THE SERVICE PAPERWORK MYSELF TO FIND THAT THERE WAS A RECALL ON THE CONTROL ARM WELD. I HAD THE RECALL FIXED IN 6/2019. ON 11/4/2019 I WENT TO GET IN MY CAR AND DRIVING AND THE BRAKES FELT LIKE THEY WENT OUT. THEN THE ABS LIGHT CAME ON AND SAID I NEEDED IT SERVICES. THEY DEALER STILL HAVE MY CAR AND IS STATING IT'S A WHEEL SENSOR AND NOT COVERED UNDER WARRANTY. A LIGHT OVER THE LICENSE PLATE BROKE AND I HAD TO HAVE THAT REPLACED. ONCE AGAIN THEY KEEP BLAMING CUSTOMER OR GMC FOR THE PARTS OR DEFECTS. YET MAKE CUSTOMERS PAY. THEY SAY THEY ARE AT THE MERCY OF THE PARTS DEPARTMENT. ALSO THAT I WANTED SERVICE BUT DIDN'T WANT TO PAY FOR IT. SO NOW THEY ARE TRYING TO CHARGE ME $200 STATING IT WAS HIT FROM DEBRIS WHICH MY CAR HADN'T LEFT MY DRIVE WAY IN A MONTH. I THINK THE WHEEL SENSOR MAY HAVE GOTTEN BROKEN WHEN THEY REPAIRS THE CONTROL ARM WELD IN JUNE. BUT ARE TRYING TO BLAME CUSTOMER FOR IT. SO IT'S NOT COVERED UNDER WARRANTY.*DT*JB