NHTSA Complaint #11280001 — 2012 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11280001
Vehicle	2012 FORD FOCUS
Component	POWER TRAIN
Date of Incident	November 8, 2019
Date Filed	November 14, 2019
Mileage	130,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

VEHICLE CAME OUT OF GEAR IN A STOP LIGHT INTERSECTION WHILE TURNING LEFT. AN ACCIDENT WAS NARROWLY AVOIDED. THE TCM HAD BEEN REPLACED TWO DAYS PRIOR. I RETURNED THE CAR TO THE DEALERSHIP THAT REPLACED THE TCM, THEY KEPT THE CAR FOR FIVE DAYS, STATED THEY COULD NOT REPRODUCE THE FAILURE, AND REFUSED TO TAKE FURTHER ACTION. I FEEL THE CAR IS UNSAFE AND FORD IS REFUSING TO ADDRESS THE PROBLEM. HISTORICALLY, WE HAVE HAD FIVE CLUTCH PACKS REPLACED AND AT LEAST THREE TCM'S. FURTHERMORE, THIS VEHICLE HAS BEEN IN THE SHOP FOR TRANSMISSION REPAIR MORE THAN 60 DAYS IN THE PAST FIVE YEARS.

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