NHTSA Complaint #11279997 — 2016 DODGE DART

MY VEHICLE HAS HAD A MANUFACTURE SAFETY RECALL FOR THE SHIFTER CABLE BUSHING SINCE APRIL OF 2019 BUT THERE WAS NO PARTS AVAILABLE TO REMEDY THE SITUATION. IN AUGUST OF 2019 I PULLED IN A GAS STATION AND PUT MY CAR IN PARK. WHEN I RETURNED AND ATTEMPTED TO PUT MY CAR IN REVERSE THE SHIFTER WAS VERY LOOSE FEELING AND IT WOULDNT COME OUT OF PARK. MY LOCAL DODGE DID PAY FOR TOWING FEES AND PUT ANOTHER DEFECTIVE PART ON MY CAR AFTER A VERY RUDE EMPLOYEE MADE SURE I WAS AWARE THIS WOULD BE A ONE TIME COMPLIMENTARY SERVICE SINCE THEY DIDNT HAVE THE CORRECT PART TO FIX IT. IN SEPTEMBER OF 2019 I RECEIVED A NOTICE STATING THERE WAS NOW PARTS AVAILABLE TO FIX THE DEFECTIVE PART AND THAT I SHOULD CALL TO SCHEDULE AN APPOINTMENT WITH MY DODGE DEALER. WHEN I CALLED TO MAKE THE APPOINTMENT I WAS TOLD THERE WAS A VERY LONG WAIT LIST FOR THIS REPAIR PART AND THAT THE MANUFACTURER IS LIMITING THE NUMBER OF PARTS THE DEALER IS ALLOWED TO ORDER PER MONTH TO 14. IT IS NOW NOVEMBER AND IM BEING TOLD THEY STILL HAVE A LENGTHY LIST OF CUSTOMERS AND THEY ARE STILL LIMITED ON HOW MANY REPLACEMENT PARTS THEY CAN ORDER PER MONTH. I DONT THINK THIS IS AN APPROPRIATE WAY TO HANDLE A SAFETY RECALL SITUATION. THERE ARE OVER 200,000 VEHICLES WITH THIS DEFECTIVE PART. I UNDERSTAND THATS INCLUDING THE ENTIRE US BUT IT WOULD BE MORE APPROPRIATE FOR THE MANUFACTURER TO DISTRIBUTE PARTS ACCORDING TO HOW MANY PEOPLE ARE ON WAITING LISTS IN EACH AREA NOT 14 PARTS A MONTH. I AM TRAVELING TO FLORIDA WITH MY 3 CHILDREN IN LESS THAN 2 WEEKS AND PLANNED ON DRIVING MY CAR BUT WITHOUT THIS ISSUE FIXED IM AFRAID OF WHAT COULD HAPPEN WHILE IM 800 MILES AWAY FROM HOME. I WAS TOLD I WOULD RECIEVE A PHONE CALL WHEN MY NAME REACHES THE TOP OF THE LIST BUT IF SOMETHING HAPPENS BEFORE THEN I DONT KNOW WHAT IM SUPPOSED TO DO ESPECIALLY IF IM ON THE ROAD WITH 3 CHILDREN.