NHTSA Complaint #11279970 — 2018 GENESIS G80

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11279970
Vehicle	2018 GENESIS G80
Component	UNKNOWN OR OTHER
Date of Incident	November 13, 2019
Date Filed	November 14, 2019
Mileage	5,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

DURING COLD DAYS, WHEN I HAVE THE HEAT RUNNING, IT FLOWS FINE WHEN SET TO UPPER BODY AND WINDOWS. WHEN THE HEAT IS SET TO FEET EXCLUSIVELY, IT FLOWS TO THE FRONT WINDOW VENTS MORE THAN TO THE FEET. SETTING THE FAN TO MAXIMUM, THE HEAT BLOWS OUT OF THE FRONT WINDOW VENTS MORE THAN TO THE FEET. I TOOK THE VEHICLE TO GENESIS OF CHANTILLY VIRGINIA. THEY COMPARED THE AIR FLOW WITH A SIMILAR VEHICLE AND THEY REALIZED IT IS WAS BLOWING THE SAME WAY. THEY AGREED WITH ME THAT IT IS A BAD DESIGN AND NOTHING THEY COULD DO. WHEN DRIVING IN COLD WEATHER, DRIVER CANNOT SET THE HEAT EXCLUSIVELY TO FEET AT MAXIMUM SPEED, SINCE THE HEAT FLOWS TO THE WINDOW VENTS INSTEAD TO THE FEET. THIS CAUSES SEVERE HEADACHE AND DRYNESS TO THE FACE. THE FEET REMAIN EXTREMELY COLD WHILE DRIVING.

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