NHTSA Complaint #11279831 — 2019 INFINITI Q50

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11279831
Vehicle	2019 INFINITI Q50
Component	ELECTRICAL SYSTEM
Date of Incident	March 15, 2019
Date Filed	November 13, 2019
Mileage	3,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

DRIVING ON INTERSTATE AT 70 MPH WITH ACTIVE CRUISE ENGAGED. THE INSTRUMENTATION ALL WENT BLACK, CRUISE CONTROL RELEASED BUT ENGINE CONTINUED RUNNING AND I USED MANUAL ACCELERATION IN ORDER TO MAINTAIN SPEED IN THE FLOW OF TRAFFIC. AFTER APPROXIMATELY 30 SECONDS THE SYSTEM RE BOOTED. INSTRUMENTATION CAME BACK ON AND I RESET ACTIVE CRUISE CONTROL AND ALL APPEARED OK. AFTER A FEW DAYS WE WERE RETURNING HOME AND AS DESCRIBED EARLIER THE SAME EVENT OCCURRED ON THE INTERSTATE. I TOOK THE CAR TO THE DEALER, DESCRIBED THE INCIDENT, THY REPORTED THEY HAD SEEN THAT BEFORE, CHECKED THE COMPUTER AND SAW NO CODES AND SAID IT MUST HAVE BEEN A SYSTEM REBOOT.

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