NHTSA Complaint #11279511 — 2016 RAM 1500

TL* THE CONTACT OWNED A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING). WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL GRINDING NOISE DETECTED FROM THE ENGINE AND THE LOW OIL PRESSURE AND ELECTRICAL WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE STALLED AND WAS PULLED OVER TO THE SIDE OF THE ROAD. IN ADDITION, FLAMES WERE DETECTED UNDER THE HOOD PRIOR TO SMOKE BEING DETECTED. THE CONTACT WAS NOT SURE IF A POLICE REPORT WAS FILED. THE FIRE WAS EXTINGUISHED BY THE LOCAL FIRE DEPARTMENT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL TOW LOT AND THEN TOWED TO LITHIA CHRYSLER DODGE JEEP RAM FIAT OF EUREKA (4320 BROADWAY ST, EUREKA, CA 95503, 707) 382-3208). THE DEALER REFUSED TO SERVICE THE VEHICLE AND HAD IT TOWED BACK TO THE LOCAL TOW LOT. THE VEHICLE WAS CURRENTLY IN THE INSURANCE COMPANY'S POSSESSION WHERE IT WAS CONSIDERED A TOTAL LOSS. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO LITHIA CHRYSLER DODGE JEEP RAM FIAT OF EUREKA (4320 BROADWAY ST, EUREKA, CA 95503, (707) 382-3208) DUE TO THE ENGINE STALLING. THE DEALER COULD NOT DUPLICATE OR DETERMINE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT PROVE THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE FAILURE MILEAGE WAS 70,600.