NHTSA Complaint #11279211 — 2011 VOLKSWAGEN JETTA

I HAVE BOUGHT AN OLDER 2011 VW FOR THE FIRST TIME IN CANADA FROM A USED CAR DEALER LOT IN BOLTON, ON. LITTLE DID I KNOW ABOUT VW'S, AS THE CAR WAS BARELY DRIVEN. NOW IN MY CAR GARAGE AND I MOVED TO THE US. I HAVE RECEIVED SEVERAL LETTERS STATING THAT THERE IS A RELAY SWITCH PROBLEM AND THERE IS NO FIX AVAILABLE FOR THIS CAR. IN LAY MAN'S TERMS, THE CAR KEYS CAN BE TAKEN OUT WITHOUT THE CAR BEING IN "PARKING" POSITION. 1800 NUMBER WAS GIVEN TO ME AND I AM GIVEN A RUNAROUND. THE NUMBER IN THE LETTER STATES CALL THIS NUMBER, AND THEY GIVE ME A RUNAROUND SAYING CALL VW CANADA, THERE IS NO MENTION TO CALL THAT NUMBER. I WANT THE DEALER TO TAKE THE CAR BACK AND GIVE ME A BOOK VALUE OF THE VEHICLE. NO RECOURSE TO THIS ISSUE SO FAR. AS THEY ARE DODGING TO RESOLVE ISSUE WITH CUSTOMERS FOR RELAY SWITCH PROBLEM, YET I CONTINUE TO GET THEIR LETTERS INFORMATING THE CAR HAS BECOME "NON-COMPIANT AS PER NORTH AMERICAN STANDARDS. WHEN I BOUGHT THE CAR, THE CAR HAD AN ALARM GOING OFF WITHOUT THE CAR KEY IN IGNITION. DEALER ADVISED TO TAKE THE BATTERY OUT. IT COULD BE THE RELAY SWITCH PROBLEM. SOMEONE HAS TO BE RESPONSIBLE FOR MAKING THESE FAULTY CARS? COMPLIANCE RECALL 37 M2.