NHTSA Complaint #11278920 — 2009 TOYOTA CAMRY

I HAVE BEEN THE SOLE OWNER OF THIS CAMRY. BACK IN 2015 I TOOK IT TO A DEALERSHIP FOR SERVICE AND BROUGHT UP TO THE TECHNICIAN THAT THE DASHBOARD WAS STICKY. AT THE TIME THEY SAID THERE WAS NOTHING I COULD DO ABOUT IT AND REPLACING IT WOULD COST ME A LOT OF MONEY. NOW 4 YEARS LATER I FIND OUT THAT THERE WAS A WARRANTY ENHANCEMENT THAT COVERED THE DASHBOARD. MY DASHBOARD IS NOW SO STICKY THAT IT IS GLISTENING. I TRIED TO USE A SUN VISOR HOPING IT WOULD SLOW THE RATE OF MELTING BUT THEN MY SUN VISOR WOULD STICK TO THE DASHBOARD. I PLACE A HAT ON THE DASHBOARD ONCE FOR 10 MINUTES AND WHEN I REMOVED IT THERE WAS BLACK RESIDUE. FINALLY, I HAVE A CHILD NOW AND WHEN HE GETS INTO THE CAR HE HAS PUT HIS HANDS ON THE DASHBOARD AND GOTTEN THE BLACK DEBRIS AND CHEMICALS ON HIS HANDS AND I AM NOW CONCERNED FOR HIS HEALTH AND SAFETY. THERE WAS ALSO A WARRANTY ENHANCEMENT WITH THE OIL CONSUMPTION. MY SPOUSE CHANGES MY OIL FOR ME AND OVER THE LAST SEVERAL YEARS COMMENTED THAT I WAS SURPRISINGLY VERY LOW ON OIL. I AM WONDERING WHY I HAVE NOT RECEIVED ANY NOTICE FROM TOYOTA FOR EITHER OF THESE ISSUES EVEN THOUGH THEY CLAIM NOTICES WERE SENT OUT. I HAVE OPENED A CASE WITH TOYOTA #1911082336. THEY TELL ME THAT I AM OUT OF THE WINDOW FOR REPAIR AND IT WOULD NOW HAVE TO BE OUT OF POCKET WHICH IS VERY FRUSTRATING CONSIDERING I NOTIFIED THEM OF THE DASHBOARD ISSUE BEFORE.