NHTSA Complaint #11278825 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE CONTACT STARTED THE VEHICLE, THE WRENCH ICON ILLUMINATED ON THE INSTRUMENT PANEL AND THE POWER STEERING FAILED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO WAIKEM FORD (4321 LINCOLN WAY EAST, MASSILLON, OH) WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR WAS FAULTY. THE TORQUE SENSOR WAS REPLACED, BUT THE FAILURE WAS NOT REMEDIED. THE STEERING MODULE WAS THEN DIAGNOSED AS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.