NHTSA Complaint #11278703 — 2014 BMW 328D

I STARTED MY CAR ON OCTOBER 23, 2019, DRIVING DOWN THE STREET I NOTICED A LOUD NOISE AND WHEN I STOPPED THE CAR WAS SHAKING, I TURNED AROUND AND WHEN BACK HOME, HAD THE CAR TOWED TO THE DEALER. THE DEALER SAID I NEEDED A NEW ENGINE DUE TO "LACK OF LUBRICATION". I WAS THEN INFORMED IT WOULD COST ME $16,800. WE HAVE 125K MILES ON A DIESEL ENGINE! I WAS TOLD THERE WERE METAL FLAKES IN THE OIL AND NO ONE CAN TELL ME WHAT FAILED IN THE ENGINE. I HAVE FOLLOWED ALL OF THE REQUIRED SERVICES AND HAD ALL OF THE RECALLS DONE WHICH WERE MANY. WE HAVE THE FUEL SYSTEM REPLACED, AFTER THE CAR COMPLETED STALLED AND HAD TO HAVE IT TOWED, LUCKILY THERE WAS A RECALL ON THAT. SINCE WE HAVE HAD THE FUEL SYSTEM REPLACED WE HAVE HAD NOTHING BUT PROBLEMS, WE WERE SOLD A LEMON, AND THE BMW COOPERATE OFFICE WILL NOT DO ANYTHING, AND I WAS INFORMED THEY ONLY WARRANTY THEIR CARS TO 50K. NOW I AM OUT A CAR THAT I PAID 50K FOR 5 YEARS AGO. THERE WERE NO WARNING LIGHTS REGARDING THE ENGINE, AND WHEN OIL WAS CHECKED ALL LEVELS WERE GOOD.