NHTSA Complaint #11278539 — 2017 MAZDA MAZDA3

I LEASED THIS CAR BRAND NEW IN 2016 , SINCE THEN, I HAVE HAD TWO INCIDENTS WHICH WHILE PARKED AND IN GEAR WITH THE MECHANICAL E-BRAKE SET I HAVE WALKED OUTSIDE TO FIND MY CAR NOT WHERE I LEFT IT. THE FIRST TIME THIS HAPPENED WAS IN SEPTEMBER OF 2017 RESULTING IN SUBSTANTIAL DAMAGE TO THE PASSENGER SIDE AS WELL AS THE REAR END. I WAS LIVING ON BLOCK ISLAND AND THE CAR LET LOOSE OUT OF THE PARKING SPOT AND ROLLED BACKWARDS INTO A TREE DOING SIGNIFICANT DAMAGE TO THE PASSENGER SIDE AND COMPLETELY TAKING THE MIRROR OFF. AFTER HITTING THE TREE THE CAR THE REDIRECTED TOWARDS ANOTHER GROUP OF SMALL TRESS CAUSING DAMAGE TO THE DRIVERS SIDE WHERE IT THEN STOPPED IN A STONE WALL DAMAGING THE REAR BUMPER. AFTER A BATTLE WITH BOTH MAZDA AND THE INSURANCE COMPANY I WAS LEFT REPAIRING THE CAR MYSELF. ON OCTOBER 10TH OF THIS YEAR I WENT OUTSIDE TO START MY CAR TO FIND IT HAD YET AGAIN RELEASED ITSELF AND WAS IN A DITCH AT THE END OF MY DRIVEWAY. CAUSING DAMAGE TO BOTH SIDES OF THE VEHICLE, THE REAR LIGHTS AND BUMPER COVER. THIS TIME THE CAR WENT DOWN INTO A DITCH SO THERE IS ALSO DAMAGE TO THE UNDERCARRIAGE AS WELL. I HAVE SPOKEN WITH MAZDA AND THEY CLAIM THERE IS NOTHING WRONG WITH THE CAR. LUCKILY IN BOTH INCIDENTS THE CAR WAS IN RURAL AREA SO IT DIDN'T INJURE ANYONE AND IT ONLY TOOK OUT VEGETATION AND A STONE WALL. I PAY A SUBSTANTIAL AMOUNT MONTHLY TO LEASE THIS CAR AND I NO LONGER FEEL SAFE DRIVING IT, I FEAR WHAT WILL BE BEHIND IT NEXT TIME THE E-BRAKE LETS LOOSE. I HAVE BEEN FORCED TO BRING A WHEEL CHOCK WITH ME WHENEVER I GO INTO THE CITY SINCE THE INCIDENT IN 2017. DUE TO THE INSURANCE COMPANY DELAYING ANY PROGRESS ON FIXING THE CAR I HAVE BEEN FORCED TO RENT A CAR PAYING OUT OF POCKET THE EXPENSE SO THAT I AM SAFE ON THE ROADS. ANY HELP OR DIRECTION IN THIS MATTER WOULD BE GREATLY APPRECIATED. I HAVE PHOTOS AND QUOTES I CAN OBTAIN FROM THE GARAGE IF NECESSARY.