NHTSA Complaint #11278525 — 2017 CHRYSLER PACIFICA ENGINE

Complaint Details

ODI Number	11278525
Vehicle	2017 CHRYSLER PACIFICA
Component	ENGINE
Date of Incident	January 1, 2019
Date Filed	November 6, 2019
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 35 TO 50 MPH, THE VEHICLE JERKED VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO JIM CLICK JEEP (701 W AUTO MALL DR, TUCSON, AZ 85705, (866) 933-1114) WHERE THE COMPUTER WAS UPGRADED. THE DEALER STATED THAT THE FAILURE COULD NOT BE DUPLICATED AND IT WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO LARRY H. MILLER CHRYSLER JEEP TUCSON (7800 E 22ND ST, TUCSON, AZ 85710, (520) 395-9310), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE FAILURE MILEAGE WAS 18,000.

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