NHTSA Complaint #11278013 — 2019 FORD FUSION HYBRID

TL* THE CONTACT'S SPOUSE RENTED A 2019 FORD FUSION. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DRIVER WAS UNABLE TO MANEUVER THE VEHICLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SUSPENSION FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE WHEEL TO MAKE CONTACT WITH THE INNER WHEEL WELL AND SEIZE IN PLACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. ENTERPRISE RENTAL CAR WAS NOTIFIED OF THE FAILURE AND THE RECOVERY TEAM WAS SCHEDULED TO RETRIEVE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.