NHTSA Complaint #11277996 — 2016 FORD EXPLORER

LOUD KNOCKING IN THE FRONT END WHEN MAKING TURNS. ASSUMED IT WAS THE SWAY BAR BUSHING NEEDING REPLACEMENT BASED ON SEARCHES, HOWEVER AFTER HAVING THE VEHICLE A WEEK THE DEALERSHIP HAS DETERMINED THAT IT IS A FAULTY STEERING GEAR. I'M SUBMITTING THIS COMPLAINT SO THAT THERE ARE MORE OF THESE DOCUMENTED OUT THERE. MY VEHICLE WAS STILL OPERATIONAL WHEN I TOOK IT IN, HOWEVER READING SIMILAR STORIES AND PROBLEMS OF OTHER OWNERS, IT COULD HAVE BEEN WORSE AND RESULTED IN A LOSS OF STEERING CONTROL. ADDITIONALLY WHEN TALKING WITH FORD CUSTOMER RELATIONS DEPARTMENT THEY SAID AT 37,500 THE VEHICLE IS OUT OF WARRANTY AND THEY WILL NOT DO ANYTHING TO CORRECT IT. I'M CONCERNED WITH SUCH LOW MILEAGE THERE APPEARS TO BE A LARGE RISK TO OTHER OWNERS.