NHTSA Complaint #11277795 — 2012 KIA SOUL

IN MARCH 2019, VEHICLE BEGAN MAKING NOISE AND WAS BROUGHT IN TO KIA DEALERSHIP SERVICE DEPARTMENT . WAS TOLD THAT OIL WAS UNEXPECTEDLY LOW DESPITE LAST OIL CHANGE IN NOVEMBER 2018 AND MILEAGE/USE OF VEHICLE WAS MUCH LOWER THAN NORMAL DURING THIS TIME PERIOD. IN OCTOBER 2019, VEHICLE BEGAN MAKING SAME NOISE AND BEFORE IT COULD BE TAKEN IN, VEHICLE STOPPED FUNCTIONING MID-TRAFFIC DURING LEFT HAND TURN ON TO A SIDE ROAD FROM A 45 MPH STATE HIGHWAY. BROUGHT AGAIN TO SAME KIA DEALERSHIP SERVICE DEPARTMENT. TECHNICIAN REPORTED ON DIAGNOSIS REPORT THAT "OIL LEVEL SEEMED LOW (ADDED 1 QUART)" AND VERBALLY REPORTED BY PHONE THAT ENGINE HAS UNREPAIRABLE DAMAGE AND ENTIRE ENGINE NEEDS TO BE REPLACED. WE WERE QUOTED $6,000-$7,000 BY THE SERVICE DEPARTMENT AT THE KIA DEALERSHIP TO REPLACE ENGINE. VEHICLE IS CURRENTLY SITTING IN OUR DRIVEWAY UNUSABLE AFTER BEING AN EXTREMELY RELIABLE VEHICLE REQUIRING ONLY REGULAR AND USUAL MAINTENANCE UNTIL MARCH OF THIS YEAR.