NHTSA Complaint #11277666 — 2015 TESLA MODEL S

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11277666
Vehicle	2015 TESLA MODEL S
Component	FUEL/PROPULSION SYSTEM
Date of Incident	May 13, 2019
Date Filed	November 2, 2019
Mileage	34,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

AFTER SOFTWARE UPDATE 2019.16.X LAST MAY, MY 2015 TESLA MODEL S 70D LOST AROUND 30 MILES OF RANGE. CHARGING TIMES WERE AFFECTED WITH THE CAR NOT BEEN ABLE TO CHARGE TO 100%. THE CHARGING AFTER 90% BECOMES EXTREMELY SLOW AND STOPS @97%. WHEN THE UPDATE WAS DONE THE VEHICLE WAS STATIONARY. I CONTACTED TESLA, BUT THEY REFUSED TO EVEN LOOK AT THE CAR, CANCELING MY APPOINTMENTS AND STATING THAT THIS IS NORMAL. AFTER LAST ATTEMPT TO QUESTION THE ISSUE I WAS TEXTED A MESSAGE THAT THEY ARE AWARE OF SOFTWARE ISSUE AND THEY ARE WORKING ON IT. THAT WAS ON JULY 24 2019.

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