NHTSA Complaint #11277641 — 2017 TESLA MODEL X

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11277641
Vehicle 2017 TESLA MODEL X
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage 5,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

THIS IS A COMPLAINT ABOUT THE TESLA BATTERIES WHICH ARE THE SUBJECT OF AN NHTSA INVESTIGATION. I DO NOT HAVE INFORMATION ON THE ACTUAL VIN OF THE CAR IN QUESTION SO I HAVE HAD TO SUBSTITUTE THE VIN FROM ONE OF THE MANY TESLAS IN A JUNKYARD. HERE IS A REPORT FROM A TESLA OWNER IN AUSTRALIA WHO IS GETTING EVEN WORSE SERVICE THAN IS NORMAL FOR TESLA. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/WARRANTY-DOES-ANYONE-HAVE-THEIR-WARRANTY-TERMS-FROM-2017.172151/ *** SNIP*** WARRANTY - DOES ANYONE HAVE THEIR WARRANTY TERMS FROM 2017 DISCUSSION IN 'AUSTRALIA' STARTED BY CSL2C3000, TODAY AT 6:36 PM. LOCATION: MELBOURNE, AUSTRALIA CSL2C3000, TODAY AT 6:36 PM HI, I HAVE HAD AN ISSUE WHICH RELATES TO LOW VOLTAGE AND SO I'VE SPOKEN TO TESLA WHO'VE SAID THAT THE CAR NEEDS A NEW BATTERY PACK AND IT IS NOT COVERED BY WARRANTY. THEY LOOKED AT REMOTE LOGS AND CONCLUDED THIS WITHOUT AN INSPECTION. THE COST OF THE REPLACEMENT IS $50K INC AND THERE APPEARS TO BE NO POTENTIAL FOR A SINGLE BATTERY BANK TO BE AT FAULT (BASED UPON WHAT THEY'VE SAID). THEY'VE QUOTED THE CURRENT VERSION OF THE WARRANTY TO ME BUT MY LEGAL GUYS SAY THAT THE TERMS THAT APPLY ARE THOSE THAT APPLIED WHEN THE CAR WAS SOLD, NOT THE CURRENT TERMS. THEY'VE ASKED ME TO TRY TO TRACK DOWN THE ORIGINAL WARRANTY. THE CAR IS A CP 04/17, BUILT 07/17, TESLA, MODEL X, 75D. I WAS WONDERING IF ANYONE HAS A WARRANTY FROM 2017? SPECIFICALLY THE CLAUSE RELATED TO BATTERY PACK WARRANTY. THANKING YOU ****** I BELIEVE THAT YOUR INVESTIGATION SHOULD BE EXTENDED TO COVER TESLAS THAT HAVE BEEN SOLD OUTSIDE OF USA. THESE BATTERY FAILURES AND POTENTIAL FIRE RISKS APPLY TO ALL TESLAS SOLD ACROSS THE WORLD. THANK YOU FOR LOOKING INTO THIS MATTER. CONCERNED CITIZEN ETC.

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